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POLICIES


Policies: (Subject to change without notice)

• Cash, Visa, Mastercard, & Discover credit cards accepted.

Season April-October Off season November-March (closed except Thanksgiving, Christmas, & President's Day weeks)

Rates:
• Room rates are based on 2 guests double occupancy.
• Additional $10 charge applies for each additional adult (15 yers old & over) per room per night.
• All Children 14 years old and under always stay here FREE of charge.
• Additional 11% county tax not included.
• Rates are subject to change without notice.
• Check website for seasonally adjusted room rates, special discounted rates, & additional rate info.

Reservations:
• No deposit required to reserve.

• Credit card required by Webervations @ time of booking & stored on Webervations secure server, strictly for security deposit purposes only, to protect us in the ultra rare event of any damages / theft.
• 2 night minimums.
• 24 hours notice min required for all reservations (without prior verbal confirmation from us the day of).
• An automated email confirmation from Webervations to submitted email address in reservation form is sent immediately after submitting reservation form to guests (& us), so please keep that for your records. If that isn't received immediately, it is the guests responsibility to follow up & contact us right away, as this is typically due to a mispelled email address in reservation form & we have no way of knowing, since our email address is verified & we always recieve them.

Cancellations:
• Cancellations affect us significantly since we're a small seasonal business. Once cabin rooms are reserved, we've set it up to automatically block selected cabin rooms off during selected travel dates so no one else can reserve them, in good faith that guests will honor that commitment. We ask that guests give us at least 2 week notice (or more) to try to allow sufficient time for us to re-rent the cabin room(s). If cancellation notice is given 2 weeks prior to guests arrival, then $35 cancellation fee per cabin room will be charged to the provided credit card # in reservation form. If cancellation notice is given less than 2 weeks prior to arrival date, we'll immediately make the cabin room(s) available again in the hopes to re-rent previously blocked off travel dates. If all reserved nights for each cabin room are re-rented, guests will only be charged $35 cancellation fee per cabin room. However, for any cabin room(s) / nights that don't get re-rented, then guests will additionally be charged each originally reserved cabin room's rate for any remaining originally reserved unfilled nights to provided credit card #.
•The same above applies if shortening stays by removing previously reserved cabin room(s) for each removed night(s).
• If reserved through other online listings, then those cancellation fees / policies apply, and they may have additional fees.
• If a guest reserves & then fails to show up without notifying us, they will be charged full room rate for all nights reserved, regardless of arrival / departure date, plus $35 cancellation fee.
• No refunds for early departure

Check-In:
• No early check-ins PLEASE.
• Check in time 4:00pm-9:00pm (unless prior arrangements are made. Combination keylocks for after hours check-in available). There is an hourly selection in reservation form for this, since we don't live in the cabin (small home up the hill behind it) & always have to meet guests down there upon their arrival for quick cabin / room tour / check-in. However, we fully understand that it's difficult to know in advance, so best guess is fine. If arrval time changes, no problem, we're totally flexible & can easily adjust. Just let us know (even the day of) closer to the arrival time via email or phone (just leave a voicemail as we check those throughout the day).
• Payment in full is due @ check-in (or next morning for after hours arrivals).
• Check out time 10:00am This is to esnure sufficient time to turn rooms down before 4pm. Guests can stay longer in common areas if needed.

• Per county & insurance, guests aren't allowed to setup & sleep inside any of the shared common areas or off-limits areas (like great room & especially the upstairs loft), only in rented bedroom(s).
• Quiet hours are from 9pm-7am please.
• Smoking allowed outside only. Outside ashtrays are provided.
• No pets allowed, sorry no exceptions.

© EVERGREEN HAUS LLC • 43552 WHISPERING PINES DRIVE, OAKHURST, CA 93644 USA • 1.559.641.2220 • info@evergreenhaus.net